FAQs

Our mission is to produce unquestionably comfortable boots that are cosy, practical & chic. We believe that we have reached that goal and beyond!

Although we do not specialise in wide fit, many of our designs are adjustable around the calf. Plus designs that roll down/ zip open/ lace up/feature elasticated side panels or are simply a fluted shape making them easy to wear for all calf widths.

We use the highest quality microfibre across all our uppers and a luxuriant, soft & warm faux fur for the lining. The faux fur lining replicates the feel and bounce of real sheepskin and we always go the extra mile and line our boots right down to the toes.

PIXIE boots do not come with a waterproof coating, however if you wish, you can easily treat them with a waterproof spray. This should not affect the colour of your boots and then you’ll be good to go in the snow & rain.

Treated right, your Pixie boots should prove to be very robust. Our soles are made from a material called TR, which gives you a very comfortable walking experience, along with good grip. Probably not suitable for fell walking or the marathon! But you can expect your PIXIE boots to take you from A to B in style and be reliable & durable.

We offer free shipping to all customers based within the UK. For customers outside of the UK, we work closely with our couriers to get you the best price on international delivery. Simply contact us for a shipping quote or place your order in the cart to see costs for your country.

We believe in excellent customer service and have an easy and friendly returns service in place. Simply click the RETURNS section on our site to learn more.

PIXIE are a UK company with our head office and warehousing located in Leicestershire. We design our collection here in the UK and work with our partners in India & China to get the boots made.

No, our whole range is made using the highest quality faux sheepskin and our uppers and soles are all non suede/leather. The perfect choice for vegetarians & animal lovers worldwide. PIXIE has a large following from the Vegan community too.

We often run promotions throughout the year, some are advertised on our website and some are exclusive to PIXIE subscribers only. To subscribe to PIXIE and be ‘in the know’ for all our news & offers, simply click here

To enable you to buy PIXIE as a Christmas gift, we extend the returns eligibility period so that all orders placed between 1^st November to 26^th December may be returned up to and including the 9^th January. Returns requested after 9^th January will be subject to our usual returns policy.

We offer an express delivery service which will wing your boots to you within 2-3 days. Otherwise our free UK shipping option will get your new boots to you within 5 working days

Our customer service team are always happy to help. You can email us at info@pixiefootwear.com